Section 1 - Help Centre

This section provides useful help and tips over and above the formal support manual sections 2 through 18.

1.8 Unable to do Offsite backup, Error= [BlockDB.init] Error initializing bptree

Product Version: ACB & OBM

Operating System: Windows

Problem Description:

When attempting to perform a backup the following is logged in the report





Cause:
This issue can occur if a previous backup job was terminated unexpectedly for an unknown reason. Some temporary files are left that are preventing the next backup from running.

Resolution:
To resolve the issue the temporary files need to be deleted, however they could be locked by a rogue backup process so we may need to end any running bjw.exe processes.





• Close the OBM if you have it open.

• Start Task Manager, check for any "bJW.exe" processes. If you find any "End Process" them.

• Open C:\Program Files\Backup Manager\home.txt - this will point to a .obm directory, navigate to that directory.

• Within .obm there should be \ipc\BackupSet\ - delete any files/folders within this directory.

• The next scheduled backup should run.




Also See: N/A

Other Info: N/A





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