Section 1 - Help Centre

This section provides useful help and tips over and above the formal support manual sections 2 through 18.




1.7 Cannot start OBM / ACB on Windows guest VM on VMware Fusion server with mirrored desktop folder


    Product Version: ACB & OBM

    Operating System: Windows

    Problem Description: For VMware Fusion virtual machine installation on Windows platforms, if the mirrored desktop option is enabled, OBM / ACB cannot start after its installation.

    Upon further investigation, if the client agent is started in Debug Mode, the following error messages would be received in the command prompt:

    java.lang.SecurityException: Access is denied.

    1. at com.ahsay.ani.util.WindowsUtil.mkdir(Thread.java:597)
    2. at com.ahsay.afc.util.q.a(Unknown Source)
    3. at com.ahsay.afc.util.q.b(Unknown Source)
    4. at com.ahsay.obc.core.h.(Unknown Source)

    Note:
    Mirrored folders allow the Mac and the virtual machine to see the same content in certain personal data folders, for example the desktop folder.

    Cause: Mirrored folders option (http://kb.vmware.com/kb/1014127) is not supported for OBM / ACB.

    Resolution: To resolve the issue, please disable the 'Shared Folders (Mirrored Folders)' option to allow OBM / ACB to start. 


    Figure 1.0 - VMware Fusionconsole (Settings)

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